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Privacy Policy

Effective Date: 1st August 2025

This Privacy Policy describes how Suivre Digital Pvt Limited collects, accesses, utilizes, stores, and discloses information. By accessing our Platform, you consent to these practices.

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Information We Collect

To offer and enhance our Services, we gather various types of information when you install, register, or use our application.

  • Personal Identity Name, email address, phone number, and physical address.
  • Device & Technical Details Unique Device ID, hardware model, Operating System (OS) version, and device name.
  • Account Linking Email address associated with linked accounts like Facebook or Google.
  • Location Data Location derived from your Internet Protocol (IP) address.
  • Application Usage Details of apps installed/uninstalled via our Platform, a list of apps on your device, and foreground app activity.
  • Permissions Access to read SMS and network information to verify transactions.
  • Financial Information Credit or Debit card details for processing transactions.
    (We do not store your card details on our servers.)

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How We Use Information

  • Service Administration: To manage, operate, and maintain the Platform.
  • Personalization: To tailor the user experience and provide direct links relevant to your interests.
  • Transaction Processing: To process installations and financial transactions securely.
  • Communication: To send newsletters (if opted-in), marketing materials, and policy updates.
  • Improvement & Analytics: To analyze trends, conduct audits, and develop better products.
  • Security: To send alerts and protect against fraudulent activity.

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Non-Personal Information

We automatically collect non-personal data (browser type, computer specifications, ISP details) to analyze traffic patterns. If combined with Personal Information, it will be treated as such under this Policy.

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Disclosure and Sharing

  • Service Providers: We engage third parties (e.g., for newsletters or surveys) and share only necessary data.
  • Legal Authorities: We may disclose information to comply with law or valid legal requests.
  • No Sale of Data: We do not sell or rent your Personal Information to third parties for their marketing purposes.

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Security Measures

We implement industry-standard safeguards to protect against unauthorized access. However, no method of transmission over the internet is 100% secure. Users are responsible for maintaining the confidentiality of information they choose to make public.

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Use of Cookies

Cookies help us analyze traffic and recognize your device.

  • Traffic Logs: Used for statistical analysis of which pages are useful.
  • Control: You can accept/decline cookies via browser settings. Disabling them may limit functionality.
  • Ad Cookies: Third-party advertisers may place cookies. This Policy does not cover their practices.

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Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

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Refund and Cancellation

  • Failed Transactions If a transaction fails due to our error, a refund is processed automatically.
    Timeframe: 3 to 21 working days
  • Service Not Received If you receive payment confirmation but no service, lodge a complaint via Customer Care email. Validation leads to a refund initiation.
  • Liability Limit Our liability is limited to the refund of the actual payment received. We are not liable for consequential damages.
  • Deductions Applicable taxes and payment gateway charges are non-refundable.

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Changes to This Policy

We reserve the right to modify this Privacy Policy. Users will be notified via email or a website notice. Continued use constitutes acceptance of updates.

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Data Retention Policy

Suivre Digital Private Limited retains personal information only for as long as necessary to provide its services, comply with applicable laws, regulatory requirements, and resolve disputes.

We may retain the following information for the periods required under applicable laws and business requirements:

  • KYC documents and identity information: As required under applicable regulatory guidelines.
  • Transaction records (including AEPS, BBPS, POS, UPI, and other financial transactions): Up to 10 years, or for such period as required under applicable laws and regulatory authorities.
  • Account and communication records: As long as the customer account remains active and for a reasonable period thereafter to meet legal, audit, and compliance requirements.

Once the applicable retention period expires, or when the data is no longer required, Suivre Digital Private Limited will securely delete, anonymize, or dispose of such information in accordance with applicable laws and industry security standards.

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Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please reach out to our customer care team or use our support form.

Contact Support